Coronavirus (COVID-19) Updates

We are Open for Business!

We are happy to announce that we are open for business as of Saturday 6th June. Swim Tangaroa will resume Monday 8th June.

Please read the following important information regarding COVID

The Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.

We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.

We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.

Please see the latest update on the situation below.

Remember is you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.

Opening Hours

Monday - Friday 
6:30 am - 7:00 pm
 
Weekends
9:00 am - 5:00 pm

Public Holidays
10:00 am - 6:00 pm

Anzac Day
1:00 pm - 5:00 pm


 

Business as Usual!

Update - 8/06/2020 5:00pm

As of Tuesday 9th June, we will be operating Business as Usual! In light of today's announcement we will be operating our facility without restrictions as we move to Alert Level 1. We will still have hand sanitiser available and contact tracing forms at your own discretion.

We are Open for Business!

Update - 5/06/2020 3:00pm

As of this Saturday 6th June 2020 our facility will be open under normal operating hours, and as of Monday 8th June our Swim Tangaroa swimming lessons will resume.

We will be operating under Level 2 guidelines set by the Government, in line with Waikato District Council requirements, which means we will be operating slightly differently to normal. Some of the custommer obligations for use of our facility during Alert Level 2 include but are not limited to;

-Social distancing of 2m
-Limiting numbers in classes and the facility
-maximum of 4 swimmers per lane, no congregating at the ends of the lanes
-no cash purchases, Eftpos only
-we ask that you change at home as our changing rooms are limited

Please do not use our facility if you are unwell or have had contact with someone with COVID-19 or have it yourself.

The Centre will be vigilant in implementing infection control procedures including frequent cleaning and sanitising, and the promotion of healthy hygiene habits.

The best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection. Follow the information and tips to help improve your safety and wellbeing, from the Ministry of Health website https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

Update - 2/06/2020 5:00pm

Kia Ora,
We thank you for your continued patience while we work on our facility improvements. We are getting closer to being able to give you an opening date, but for now, head outside for a walk to keep up your active lifestyle!

Update - 21/05/2020 8:00am

Kia Ora,
Thank you for being patient with us while we work on fixing and improving the facility. We will let you know when we are able to open. We look forward to opening shortly!

Level 2 Operations and Reopening

Update - 13/05/2020 1:00pm

Due to maintenance we do not have an opening date as of yet. Please see below for restrictions that will be in place for when we do re-open.

Under Level 2 guidelines set by the Government, in line with Waikato District Council requirements, we will be operating slightly differently to normal. Some of the custommer obligations for use of our facility once open at Alert Level 2 include but are not limited to;

-Social distancing of 2m
-Limiting numbers in classes and the facility
-maximum of 4 swimmers per lane, no congregating at the ends of the lanes
-no cash purchases, Eftpos only
-we ask that you change at home as our changing rooms are limited

Please do not use our facility if you are unwell or have had contact with someone with COVID-19 or have it yourself.

The Centre will be vigilant in implementing infection control procedures including frequent cleaning and sanitising, and the promotion of healthy hygiene habits.

The best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection. Follow the information and tips to help improve your safety and wellbeing, from the Ministry of Health website https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

Update - 12/05/2020 5:00pm

We're thrilled that we are starting to feel a little bit of freedom. We are working with our teams and partners on the newly relaxed restrictions and what that might look like as a partial re-opening of our centre. With the relaxing of restrictions, it is now more important than ever to be safe & sensible. We’re ensuring that for you!

All members will be updated via email if we are able to re-open safely with these new restriction changes. Follow us on social media to stay up to date.

Update - 22/03/2020 5:00pm

Following the advice from the District Health Board and under Council’s direction, we are proactively closing the facility at the end of trading hours today, 22 March 2020.

In light of the Coronavirus (COVID-19) developments and as a result of the decision on public gatherings, the Centre will be closed until further notice as part of our efforts to ensure the continued wellness of our members and staff.

As soon as we are all-clear to reopen, you’ll be the first to know! 

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, and the promotion of healthy hygiene habits.

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection. Follow the information and tips to help improve your safety and wellbeing, from the Ministry of Health website https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

Update - 19/03/2020 11:00am

As the COVID-19 situation evolves at a rapid rate, we continue to closely monitor the situation. 

The key measure which relates to health, fitness and leisure facilities includes:  

‘Settings like gyms, indoor fitness centres and swimming pools are not required to close at this time providing they meet these requirements for social distancing and hand hygiene. Such venues should take actions to ensure regular high standards of environmental cleaning take place.’  

In line with this measure, the following measures must be practiced by all who visit our Centre, including our staff:  

  • Maintain a distance of 1.5 metres between patrons  
  • Keep up high hygiene practices, including using hand hygiene products and suitable waste receptacles need to be available, with frequent cleaning and waste disposal.  

It’s important to remember that maintaining our physical and mental health is extremely important on an ongoing basis. 

Additionally, we’d like to remind you that the highest levels of cleanliness and hygiene are being maintained within our facilities. This includes:  

  • Updated signage: we’ve updated in-centre signage to include the latest information and hygiene practices as advised by the New Zealand Government  
  • Additional cleaning of the facility throughout the day; including frequent sanitisation of equipment, surfaces, bathrooms and other areas.   
  • Additional sanitisers and antibacterial products for your use 
  • Daily staff meetings, ensuring everyone is up to date with the latest information  

Thank you for your support and we will continue to keep you updated with any changes and developments as they occur.  

Update - 17/03/2020 5:00pm

Our Centre is open for business!

We have been closely monitoring the escalating coronavirus (COVID-19) outbreak in our community and across the country.

We would like to reassure all of our members that our facilities follow the strictest hygiene standards and are still safe to visit unless otherwise advised. However, we are aware of the potential for an infection within our facility and would like to update you on the precautionary measures that we have taken within our facility.

We understand that some of these measures may be inconvenient, but they have been put in place to ensure that we are doing everything possible to proactively prevent an outbreak within our facility.

Please note that the measures listed below are being reviewed on a daily basis in conjunction with advice from the government and World Health Organisation.

Hygiene Action Plan

  • Signage in facilities displaying up-to-date health alerts, hygiene advice and other essential information
  • Please ensure that you wipe down all equipment thoroughly with a towel after using
  • Showering and washing prior to entering the pool
  • Please use hand-wash facilities in the bathroom
Health Action Plan
  • For anyone experiencing flu, cough and cold symptoms, we ask that you refrain from visiting the facility.
  • If you did visit the facility when you were unwell, we ask that you advise the facility manager by phone or email.

Thank you for your cooperation and for respecting our responsibility to minimise risk of transmission within our facility to our team and members.

Frequently Asked Questions Expand all

What are we doing to minimise health risks in-Centre?

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
 

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

Can I suspend my membership, given the current situation?

All swim school memberships, health and fitness memberships and visit passes can be put on free suspension, please contact the Centre team to manage this.

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others.  Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
 

What happens to Swim School or Personal Training sessions I have booked?

If you have any Swim School lessons or Personal Training booked, please contact the Aquatics team or your Personal Trainer.

Are free trials and guest passes still available?

With our tightened control measures surrounding international visitations, free trials and guest passe will only be available to local residents. We ask that members, guests, and the general public wishing to access our clubs adhere to the health and travel declaration and practice good personal hygiene. If they feel unwell, they should not come to the club and instead, seek immediate medical attention. Keeping the gym safe is a collective effort from members, their guest and us.

Are casual passes still available for purchase?

With our tightened control measures surrounding international visitations, day passes will only be available to local residents.

TripAdvisor Panel

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